lutionID=17000>
5. Make sure that other Antivirus products or third party
Antivirus and firewall software have been completely removed from the computer.
If issue persists, please send us the System Information and Installation Logs so that we can investigate further on this issue. Please refer to the steps below.
How to get System Information:
1. Click Start.
2. Click Run.
3. Type msinfo32, click Ok.
4. System Information window will pop up, click File.
5. Click Export, type a file name and save it on your desktop.
6. Attach it on your next email.
How to get Installation Logs:
1. Click Start.
2. Click Run.
3. Type C:\Windows\Temp.
4. Look for pwixxx.log and tmpxxx.log (where xxx stands for the
number of the log files).
5. Attach it on your next mail.
To completely document your responses about this issue, please reply directly to this message. Do not create a new email or delete the indicated subject. If this solution resolves the issue, please reply with a simple "close case" so that we could formally close this case.
If you have further questions about PC-cillin Internet Security, please be sure to revisit our web site at
Regards,
Jennifer C.
Trend Micro Technical Support
-----Original Message-----
From: Retailsupport_test@support.trendmicro.com
[
Sent: Wednesday, May 10, 2006 12:41 AM
To: PCC4DELL@support1.trendmicro.com
Subject: [T1506601][C1281111][S0202][PROS] FW: Case Submission - PC-cillin Internet Security 2006
-------------------------------------------
From: robert@buycheapsoftware.com[SMTP:ROBERT@BUYCHEAPSOFTWARE.COM]
Sent: Wednesday, May 10, 2006 12:40:47 AM
To: Retail support
Subject: Case Submission - PC-cillin Internet Security 2006 Auto forwarded by a Rule
EMAIL BY : robert@buycheapsoftware.com
CASE SENT : 5/9/2006 11:40:47 AM
Name : Robert Williams
Dell User? : No
Service Tag :
Product : PC-cillin Internet Security
Version : 2006
Serial# :
OS Version : Windows 2000 Server - SP4
Pattern :
Scan Engine :
Computer Specs : p2 400 mhz 128MB Ram
Processors : Intel
Memory : 128
Networked : LAN
Speed : 256 kbps and above
Using Proxy : no
Proxy Server :
Proxy Authentication :
Using Firewall : no
Firewall Server :
Firewall Authentication :
Authentication Type :
Problem Description : Get unsupported platform error, EVEN THOUGH, I
am
using Windows 2000 SP4
Exact Error Message : Unsupported platform
Step Taken So Far :
Search KB :
Solution ID :
Screen Shots :
System Log Attachment :
Debug File Attachment :
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