Home | Knowledgebase | | My Info | Browser Toolbar
  Search | View All Issues | Quick FAQs


Go Back ...
Add to Bookmarks
Print Issue
Email Issue

I lost installing key or code number
ID: 60 Category: Software Installation Support Status: Resolved Views: 1320


Question:
I purchased Microsoft Office v. X for Mac but my hard drive crashed I now I cannot open it with the key code or password

Solution:

We apologise, but we do not record and keep copies of customers software license keys as they are an integral part of the software that would require unpacking and duplicating the codes, which is an illegal infraction of microsoft's licensing agreement.

If you contact Microsoft with the information they require, which can be obtained from the packaging and CD you recieved, they will be able to grant you a new key on the basis of the information you submitted when you registered the software with them. As you have purchased a full retail box version, you are entitled to full technical assistance from MS, who can be reached at 888 652 2342 ( Their retail activation hotline)

[--- UPDATED: 10/3/2005 4:50:12 PM BY AGENT: Help Desk ---]



Submitted: 10/2/2005


Modified: 10/3/2005 4:56:40 PM


Related Issues:
No related issue is available.

Go Back ...
Add to Bookmarks
Print Issue
Email Issue

Did this solution answer your question ? Please leave a comment. (If your comment requires an answer, please submit it from the Ask Question area.)
Please leave a comment with a maximum of 250 characters in length.

Rate how well this question was answered.
100% 75% 50% 25% 0%


home | save to favorites | policies | privacy policy | customer service | international orders | site map | order tracking | about us | contact us | Returns (RMA)
volume quotes | technical support | frequently asked questions

Copyright 1997-2005 buycheapsoftware.com