Question:
Norton Internet Security or Norton Personal Firewall starts in disabled mode... After you install Norton Internet Security or Norton Personal Firewall, you cannot access the settings
Solution:
[--- UPDATED: 6/16/2005 7:09:54 PM BY AGENT: Help Desk ---]
Norton Internet Security or Norton Personal Firewall starts in disabled mode, or the icon does not appear in the system tray http://service1.symantec.com/SUPPORT/nip.nsf/pfdocs/2001110112423636?Open Situation: After you install Norton Internet Security or Norton Personal Firewall, you cannot access the settings or options of the program, or the Norton Internet Security or Norton Personal Firewall icon does not appear in the system tray, located in the lower right-hand corner of your screen on the Windows taskbar. You notice that the settings appear dimmed, and you may see a "Supervisor not logged in" error message when you click the Options icon. Solution: This problem has more than one possible cause, so there is more than one solution. Start with the first solution. If that does not solve the problem, try the second solution, and so on. These solutions are for Norton Internet Security or Norton Personal Firewall 2003 and 2004. If you have this problem with an earlier version, please see the section "To fix this with Norton Internet Security or Norton Personal Firewall 2002 and earlier" in the References section at the end of the document. Click an icon to either expand ( ) or collapse ( ) each solution. (If you cannot expand a solution, then read the document Cannot expand sections in a Symantec Knowledge Base document.) References: Related information: Internet Explorer does not display the version number after installing Norton Internet Security or Norton Personal Firewall Auto-Protect displays "Off" and Email Scanning displays "Error" in the Norton AntiVirus 2004 System Status screen Translations of this Document: Given the time needed to translate documents into other languages, the translated versions of this Document ID: Last Modified: Enable services on Windows startup Uninstall and reinstall Norton Internet Security or Norton Personal Firewall Other causes and solutions To fix this with Norton Interet Security or Norton Personal Firewall 2002 and earlier Page 1 Norton Internet Security or Norton Personal Firewall starts in disabled mode, or the icon ... of 2 http://service1.symantec.com/SUPPORT/nip.nsf/pfdocs/2001110112423636?Open 4/8/04 document may vary in content if the English document was updated with new information during the translation process. The English document always contains the most up-to-date information. Product(s): Norton Internet Security 2001 - Family Edition 3.0, Norton Internet Security 2001 3.0, Norton Internet Security 2002 4.0, Norton Internet Security 2003 6.0, Norton Internet Security 2004 7.0, Norton Internet Security Professional 2003, Norton Internet Security Professional 2004 7.0, Norton Internet Security Professional Edition 2002, Norton Personal Firewall 2001 3.0, Norton Personal Firewall 2002 4.0, Norton Personal Firewall 2003 6.0, Norton Personal Firewall
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